Why Beside You?

Beside You was created by Kerry, who has more than 30 years of experience across NHS, charity and administrative roles, including four years working in legal administration for a solicitors.

You won’t be speaking to a different person each time or repeating your story to a call centre. Kerry will be your regular caller, allowing trust, familiarity and a genuine connection to develop.

Kerry brings empathy, patience and an understanding of how difficult everyday systems can sometimes feel. Her varied experience means she knows her way around different services and pathways and can help people feel less overwhelmed when deciding where to turn.

She is DBS checked and GDPR trained, bringing a professional and respectful approach to every conversation and every piece of personal information.

Beside You isn’t about taking away someone’s independence. Its aim is to make a genuine difference, make life easier and provide a reliable, familiar person who will listen and remember the things that matter.

Alongside friendly scheduled telephone or Zoom conversations, Beside You can offer appointment reminders by telephone or text, agreed family updates and practical help completing routine online forms, including GP practice forms, with the customer’s permission.

A free initial 30-minute telephone or Zoom conversation gives you the opportunity to talk through what you need and decide whether Beside You feels right for you.